Service Disruption

PARK OPERATIONS

Crawford Lake, Hilton Falls, Rattlesnake Point, Kelso (and Kelso Beach), Mount Nemo and Mountsberg are open to members and the public for hiking and biking by pre-reserved visits only.

There is reduced staffing at the parks, which means that programs and services, such as camping, boat rentals and the challenge course, are still on hold. Until these programs and services are available, park entrance fees will be reduced.

Kelso Challenge Course and Boat Rentals are not open. The elevator is not operating.

Crawford Lake longhouse village is not open.

The Nassagaweya Canyon Trail between Crawford Lake and Rattlesnake Point is closed.

Warm and dry weather means the falls at Hilton Falls are limited.

To visit the parks, members and other visitors are now be required to make a reservation, either online or over the phone, for a two-hour visit during operating hours (9am-9pm). This new reservation system will enable Conservation Halton to predict and monitor the number of people in the parks, so that they can create the conditions needed for physical distancing. Though improvements to this system are being made on a daily basis, the process should not take longer than 30-60 seconds.

For park related assistance including memberships, ecommerce, sales & refunds: call 905-854-0262 (leave a message if you don’t get through) or email hiltonfalls@hrca.on.ca

PARK EVENTS, PROGRAMS & SERVICES

Updates will be provided in July. Click for details.

ADMINISTRATION OFFICE

The Administration Office is closed. This means that we are not accepting walk-in meetings or hosting or attending external meetings. Our staff are available to assist you by email and phone. Well water samples are not being collected at this time. Please leave deliveries at the door.

PLANNING & REGULATIONS

Our Planning & Regulations team is able to assist with electronic planning and permit submissions. Here is what you can expect over the coming weeks.

We will serve you digitally

  • Staff is available via email, video conference or phone. Please email us with any questions or if you would like to set up a time for a virtual meeting. Continue to reach out directly to your contact on the Planning & Regulations team for file specific matters. General inquiries can be directed to envserv@hrca.on.ca.
  • All submissions can be made digitally, as well as payments – there are several options so please consult with your contact at Conservation Halton. If paper files are to be dropped off, please make arrangements with us beforehand.
  • Permits and correspondence will be issued electronically via email.
  • You can help us by prioritizing your business-critical needs, ensuring submissions are complete, on time and digital where possible, and by bearing with us as we adapt our business operations.

We will keep you informed

  • Staff will keep the lines of communication open and will inform you on the status of our review and your application. We will also keep you up to date if there are any changes on when our office will re-open to the public.
     

For the safety of our community, it is critical that we support global and local efforts to slow the spread of COVID-19. We will provide the best service that we can during these uncertain times. We appreciate your understanding and will return to normal operations as soon as possible.